Reference

How wowohoki Handles Your Personal Information

When you open an account and fund it through DANA, OVO, or GoPay, you share certain information with us — this policy tells you exactly what we collect, why we collect it, and what we do with it.

Account data protectedDANA, OVO, GoPay wallet data handled securelyNo data sold to third partiesYou can request your data anytimeIndonesia-region policy scope
wowohoki How wowohoki Handles Your Personal Information
PRIVACY CONTACT PATHS

How to Reach Us About Your Privacy

Have a question about your data, want to request a copy of what we hold, or need to flag something about your account? Our support team handles privacy requests directly — reach us through the channels below. We aim to respond to all data-related queries within a reasonable timeframe and will confirm receipt of your request when it arrives.

Team online

Live Chat

Open the chat window in your account dashboard. This is the quickest path for privacy questions, account data requests, and wallet-linked data queries.

Email Support

Send your data request or privacy concern to our support email, accessible from the Contact page. Include your registered phone number for faster account matching.

Account Help Centre

The Help Centre inside your account covers common privacy questions — how to update personal details, how to remove a linked DANA or OVO wallet, and how to close your account.

DATA HANDLING PRACTICES

How We Protect and Manage Your Information

Security and data hygiene are not optional extras here — they're part of how the account system is built. Every section below reflects a real operational practice, not a policy placeholder. Where our services are available depends on local law and eligible regions.

Cookies and Session Tracking

We use session cookies to keep you logged in and preference cookies to remember your lobby layout. You can clear cookies via your browser settings; doing so will log you out of your active session.

Account Security Measures

Passwords are stored in hashed form. OTP verification is required when you link or change a payment wallet — DANA, OVO, or GoPay — so only you can authorise those changes.

Data Retention and Deletion

We hold account data for as long as your account is active and for the period required by applicable regulations. Once an account is closed, personal data is deleted or anonymised following our retention schedule.

Requesting Your Data or Changes

You can request a copy of the personal data we hold, ask us to correct inaccuracies, or ask us to delete data where local law permits. Submit the request via live chat or the support email listed on our Contact page.

Common Questions About Your Data on wowohoki

Real questions from people who've opened accounts, linked their wallets, and want to know what happens to their information. These answers reflect how we actually operate — not generic policy boilerplate.

Only with the payment processor that needs it to complete your transaction. We do not share your DANA, OVO, or GoPay identifiers with advertisers or unrelated third parties.

Yes. Submit a data access request through live chat or support email. Include your registered phone number so we can locate your account quickly and respond accurately.

Log into your account, go to account settings, and edit your details there. For changes to your linked payment wallet — DANA, OVO, or GoPay — OTP verification is required before the update saves.

After account closure, personal data is deleted or anonymised in line with our retention schedule and applicable regulations where our service operates under local law.

We use session and preference cookies. You can block or clear them in your browser settings, but doing so will end your active session and may affect how the lobby loads on your device.

This policy applies where our services are accessible under local law. Availability depends on your region and local regulations — check what applies where you are in Indonesia.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.